Privacy Policy

1. Information We Collect

To provide you with our premium footwear shopping experience, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Order Details: Purchase history, product preferences, and sizing information
• Account Information: Username, password, and profile preferences

Technical Information

• Device Information: IP address, browser type, device type, and operating system
• Browsing Data: Pages visited, products viewed, and time spent on our site
• Location Data: General geographic location for shipping and currency purposes

2. How We Use Your Information

We use your information to enhance your shopping experience while maintaining the highest security standards:

• Order Processing: To process and fulfill your orders for our premium boots, loafers, and sneakers
• Customer Service: To provide personalised support and address your inquiries
• Payment Processing: To securely process payments through our PCI-compliant systems
• Personalisation: To recommend products that match your style preferences
• Global Shipping: To arrange international delivery to our customers worldwide
• Security: To protect against fraud and unauthorized transactions

3. Data Sharing and Disclosure

We value your privacy and only share your information when necessary:

• Payment Processors: With trusted partners like Visa, MasterCard, JCB, and PayPal for secure payment processing
• Shipping Carriers: With logistics partners to deliver your orders globally
• Legal Requirements: When required by law or to protect our rights and safety
• Service Providers: With companies that help us operate our website, always under strict confidentiality agreements

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, reflecting the same commitment to quality found in our footwear:

• Secure Storage: Data is stored on encrypted servers with limited access
• Payment Security: We never store complete payment details on our servers
• Industry Standards: SSL encryption technology protects all transactions
• PCI Compliance: Our payment processing meets PCI DSS standards
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law

5. Your Rights and Choices

As our valued customer, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for site functionality and secure checkout
• Analytical Cookies: Help us understand how customers use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant products and offers

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your shopping experience.

7. International Data Transfers

As we serve customers globally (excluding select remote areas in Asia and other remote locations), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Thank you for choosing Dune London Shoes Shop, where sophisticated style meets exceptional comfort and privacy protection in every step you take.