At Dune London Shoes Shop, we believe that sophisticated style should be matched with exceptional customer service. These Terms and Conditions outline the agreement between you and Dune London Shoes Shop regarding your use of our website and purchase of our premium footwear products.
1. Acceptance of Terms
By accessing and using our website at myermensshoesau.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.
2. User Obligations and Responsibilities
2.1 Account Registration
When creating an account or making a purchase, you agree to:
- Provide accurate, current, and complete information
- Maintain the security of your password and account
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
2.2 Prohibited Activities
You agree not to:
- Use our website for any illegal purpose or in violation of any laws
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our website
- Use any automated means to access our website without our permission
- Submit false or misleading information
3. Products and Services Description
3.1 Product Range
We specialize in premium footwear including:
- Boots for Men and Women
- Loafers & Slip Ons for Men
- Sneakers for Men and Women
- UGG Boots for Women
3.2 Product Information
We strive to provide accurate product descriptions, images, and pricing. However, we cannot guarantee that your computer monitor’s display of any color will be accurate. All products are subject to availability, and we reserve the right to discontinue any product at any time.
Important Note: Due to hygiene reasons and the specialized nature of UGG Boots, these items are non-returnable. All other products are eligible for returns and exchanges according to our standard policy.
4. Order and Payment Terms
4.1 Order Process
All orders are subject to acceptance and availability. The ordering process consists of:
- Adding items to your cart
- Providing shipping and billing information
- Reviewing and confirming your order
- Making payment
- Receiving order confirmation
4.2 Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
4.3 Pricing and Taxes
All prices are displayed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to adjust prices at any time, but price changes will not affect orders that have already been confirmed.
4.4 Order Processing
We process all orders within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has been shipped.
5. Shipping and Delivery
5.1 Shipping Methods
We offer two shipping options:
- Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping – via EMS for orders over $50 (15-25 business days after dispatch)
5.2 Delivery Areas
We ship globally with the exception of some Asian countries and remote areas. Delivery times are estimates and may vary depending on your location and customs processing.
5.3 Risk of Loss
All items purchased from our website are delivered by third-party carriers. The risk of loss and title for such items pass to you upon our delivery to the carrier.
6. Returns and Exchanges
6.1 Return Timeframe
We accept returns and exchanges within 15 days from the date you receive your order.
6.2 Return Conditions
To be eligible for return or exchange, items must:
- Be unworn and in original condition
- Have original packaging intact
- Have all tags and labels attached
- Show no signs of wear or damage
- Include proof of purchase (order number)
6.3 Return Process
Our detailed return process is outlined in our Returns Policy. Original shipping fees are non-refundable.
6.4 Refunds
Refunds are processed within 5-7 business days after we receive your return and will be issued to your original payment method. Please allow 3-10 business days for the refund to appear on your statement.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Dune London Shoes Shop or our content suppliers and is protected by Australian and international copyright laws. The Dune London name and logo are registered trademarks.
You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Dune London Shoes Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.
Our total liability for any claim arising out of or relating to these Terms and Conditions or your use of our website shall not exceed the amount you paid for the products that are the subject of the claim.
Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
9. Privacy and Data Protection
We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your personal information.
10. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Australia.
11. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes indicates your acceptance of the modified terms.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Email: [email protected]
Address: 37 Wynyard Street, LITTLE RIVER, AU 2720
Response Time: Typically within 24 hours during business days
Thank you for choosing Dune London Shoes Shop, where sophisticated style meets exceptional comfort in every step you take.